Last Updated: 7th March 2026. 

Elderly Pathways is committed to protecting the privacy of individuals who visit our website. This Privacy Policy outlines how we collect, use, and protect personal information in accordance with the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website, such as:

  • name

  • email address

  • contact details

  • messages submitted through contact forms

  • information provided in enquiries.

We may also collect non-identifiable information such as browser type, pages visited, and website usage statistics.

2. Why We Collect Personal Information

We collect personal information to:

  • respond to enquiries submitted through our website

  • improve the quality and relevance of information provided on our website

  • communicate with users who request information or updates

  • maintain website functionality and performance.

3. Sensitive Information

Our website generally does not require sensitive personal information, such as health or medical details.

If sensitive information is provided voluntarily, it will be treated with strict confidentiality and handled in accordance with applicable privacy laws.

4. Third Parties

In some circumstances, we may use trusted third-party services to help operate our website, such as:

  • website hosting providers

  • analytics services

  • email communication tools.

These third parties may have access to limited information necessary to perform their services but are required to protect the confidentiality of personal information.

5. Disclosure of Personal Information

We do not sell or rent personal information.

Personal information may only be disclosed when:

  • required by law

  • necessary to respond to legal processes

  • required to provide services requested by users.

6. Security of Personal Information

Elderly Pathways takes reasonable steps to protect personal information from:

  • misuse

  • loss

  • unauthorized access

  • modification or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

7. Access to Personal Information

Individuals may request access to personal information that we hold about them.

If you would like to request access or corrections to your personal information, please contact us using the Contact Us page on our website.

8. Maintaining the Quality of Personal Information

We take reasonable steps to ensure that personal information we collect is accurate, complete, and up to date.

If you believe any information we hold about you is incorrect, please contact us so it can be updated.

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any changes will be published on this page.

10. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on this website.